Refund policy

All sales are final, babe.

Because our products are handmade with love and crafted for personal use, we do not accept returns, refunds, or exchanges.

Damaged or Wrong Order?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item arrives:

•Broken

•Incorrect

•Missing something

You have 3 days after delivery to contact us.

Email us at: sojiebeauty@gmail.com

Include:

•Your full name

•Your order number

•A clear photo of the item(s)

•A short description of the issue

I'll get it handled quickly 💌

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.